MYSTERY SHOPPING PRO

The Most Valuable Insight from The Eyes of Your Customer

We offer you whatever you need from Mystery Shopping and even more...

 

We have a 360-degree approach and able to evaluate your environment in detail, find what doesn't work and bring you solution with our package service.

We usually evaluate 5 major points for your offline touch-points;

  • VM/ Retail Architecture

  • Soft and Hard Skills of Your Team

  • Customer Experience

  • Compatibility with your corporate guidelines

  • Technical/ Operational Capability

 

For Online Business, we evaluate;

  • Webpage UX,

  • Customer Service

  • Shipping and Packaging

  • Online and Offline Business Integration