Homepage Posts

Work wisely not hard, with these time management techniques

There are several “Time Management” methods in the literature and explain in my lectures in deep. Today I want to share with you the...

THANKS TO CORONA, NOW WE KNOW IT'S NOT THE ONLY WAY WE DO

Leadership is always the most critical skill for an organization. Change management as a leadership skill either. Usually, we show...

Now we offer "Online Live Training"

Our new online training service gives you opportunity to develop your employees from home and without any borders.

Quantum Customer and Experience Design

For Turkish version, please click here. During my speeches about omnichannel marketing, I used to mention the importance of giving the...

"Nereden Çıktı Bu Müşteri Deneyimi" ve "Marka & Deneyim İlişkisi"

Biz ne zaman deneyim konuşmaya başladık. Premium segmentte on yıllardır konuştuğumuz ve dünyaca ünlü markaların uyguladığı yaklaşım,...

Markaların Premium Servis Tasarımıyla Sınavı

Bugün çok uzun süredir yazmak istediğim bir konuda, kendi yaşadığım bir kaç kötü deneyimi isim vermeden paylaşmak istiyorum. Premium ürün...

The First Private Banking Customer Experience Programme is live!

We have started to offer the first private banking customer experience programme to attract super-affluent customers for financial...

Blind Man's Buff: Prejudice In Sales

Prejudge is like an invisible wall surrounds us in many ways. There is a question I often ask in my seminars and training: “Who sees...

4 Major Points to Manage Volatile / Emerging Markets

In today's world, prediction of market environment is getting harder and harder. As a result, this brings unpredictable market situation...

Change in Automotive Customer Behavior and Importance of Dealer Experience

Cars became one of the basic needs of humanity since recent century. Cars changed, consumers changed but our dealer experience hasn't...